FAQs

1. Do I need to have an account to order?

No, you can place an order as a guest. However, creating an account allows for a faster checkout process, access to your order history, and updates on promotions and new arrivals.

2. How do I know my order has been placed successfully?

You will receive an email confirmation with your Order Number and purchase details. If you don’t see it, please check your spam or promotions folder.

3. What payment options are available?

We accept major credit cards (MasterCard, Visa, American Express, Discover), PayPal, and Apple Pay.

4. Is it safe to use my credit card on your website?

Yes, our website uses SSL encryption and a reliable payment gateway to ensure your data is secure. Your credit card information is not stored on our servers.

5. Do you ship worldwide?

Yes, we offer worldwide shipping. If your country is not supported by our logistics, we will notify you immediately and adjust your order accordingly.

6. What are your shipping rates?

Standard Shipping: Free (5-10 business days).
Express Shipping: $19.99 (4-6 business days).

7. When will my order be shipped?

Orders are prepared and shipped within 2-3 business days after payment. Orders placed Friday through Sunday will be processed on Monday. For preorders, items typically ship within 5-10 business days.

8. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Please allow 48 hours for tracking information to update. You can track your order at www.17track.net.

9. What is your return policy?

We offer a 30-day return policy:
Defective Items: Request a refund or replacement with picture proof.
Non-defective Returns: Receive store credit or send the item back for a refund (return shipping at the buyer’s expense).
To start a return, contact us at support@maotaimeng.net.
Please do not send items back without prior approval.

10. Are there any conditions for returns?

Items must be in original condition, unworn, and unused. Refunds will be processed once the return is received and inspected.

11. What if my item is damaged or incorrect?

Inspect your order upon arrival.
If there is damage or you received the wrong item, contact us immediately at support@maotaimeng.net so we can resolve the issue.

12. About Quality

All cat-themed bags undergo strict material selection and inspection before shipping to ensure quality. Please note that minor shedding of faux fur is normal. Perfectionists are advised to purchase with caution.

13. About Color Differences

All products are photographed in natural light. Due to lighting angles and screen contrast, slight color differences may occur, which are considered normal. Please refer to the actual product color upon receipt.

14. How do I care for my cat-themed bag?

For faux fur materials, use specialty detergents for hand washing specific areas. After washing, use a hairdryer to gently dry and style the fur for a soft, neat appearance.